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To complete this lab, you may copy and paste the questions to an editable file to answer them, or Download the lab in .doc format.

4.0.0: Introduction to Computer Maintenance and Troubleshooting

Please answer the following 11 questions about preventative maintenance and trouble shooting

1. What steps would you take to maintain computer hardware? (The curriculum lists 5)

2. Are there any other hardware maintenance tasks that you can think of? (Give at least one and explain why.)

3. Generally, what steps are taken to maintain the software inside a computer? (The curriculum lists 8)

4. List the benefits of a preventive maintenance plan. (The curriculum lists 5)

5. Define troubleshooting as it refers to computer repair.

6. Before starting the troubleshooting process, what is one thing that you want to do?

7. What should be shared from question 6 with the customer?

8. Select the six steps of the trouble shooting process from the following list. You can delete the incorrect options, or put a Y next to the correct ones.

  • Gather Solutions From The Customer
  • Research Solutions First
  • Greet the Customer
  • Implement the Solution
  • Determine an Exact Cause
  • Gather Data from outside Sources
  • Verify Solution and Full System Functionality
  • Establish a Theory of Probable Causes
  • Identify the Problem
  • Document Findings

9. Now put the six steps in the correct order.

10. Take a closer look at the steps in the troubleshooting process. Explain what happens in each step.

11. If you don’t remember anything else, remember to do what when attempting to fix a computer problem?

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Page last modified on May 11, 2012, at 10:34 AM